SMEAC Inc. Privacy Policy

01 January 2025

1. Who We Are

SMEAC Inc. is a registered Public Benevolent Institution (PBI) and charity founded by veterans, for veterans. Our mission is to provide structured, hands-on support for veterans and their families through reconnection, rehabilitation, retraining, and reintegration.

Our website address is: https://www.smeac.org.au

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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2. What Personal Data We Collect and Why

Contact Forms

When you submit a contact form through our website, we may collect personal details such as your name, email address, phone number, and the content of your message. This information is used to respond to your enquiry and provide relevant assistance. For quicker responses, we encourage users to contact us via Facebook Messenger.

Cookies

Cookies are small text files stored on your device. We use them for the following purposes:

• To remember your login credentials and site preferences

• To enhance your user experience

• To manage session authentication

Specific cookie usage:

• If you leave a comment, you may opt to save your name, email, and website in cookies for future convenience. These cookies expire after one year.

• A temporary cookie is set on the login page to test your browser’s cookie support. It is deleted when the browser is closed.

• Login cookies last two days; if “Remember Me” is selected, they last for two weeks.

• Publishing or editing a post sets a cookie with the post ID – this expires after one day.

Embedded Content

Articles on this site may include embedded content (e.g., YouTube videos, images, articles). Embedded content behaves the same as if you visited the source site. These third-party sites may collect your data, use cookies, and monitor your interaction.

Analytics

We may use anonymised website traffic analytics to monitor engagement and improve user experience. This may involve services such as Google Analytics.

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3. How We Use and Share Your Data

Who We Share Your Data With

We do not sell or rent your personal information. Data may be accessed by website administrators, IT service providers, or shared if legally required (e.g., password resets may include IP addresses).

Where We Send Your Data

Comments may be checked through an automated spam detection service, and data may be processed or stored in Australia or other jurisdictions by our service providers.

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4. How Long We Retain Your Data

• Comments and related metadata are retained indefinitely.

• Registered user profiles (if any) are stored until the user chooses to delete or modify their data.

• Data may be retained to comply with legal, administrative, or security obligations.

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5. Your Rights Over Your Data

You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent to the use of your data (where applicable)

To exercise your rights, contact us at: [email protected]

Please note: Some data may be retained for legal or administrative purposes.

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6. How We Protect Your Data

We take your privacy seriously. SMEAC uses industry-standard technologies and secure hosting to protect all data from unauthorised access, alteration, or loss.

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7. Data Breach Procedures

In the event of a data breach:

• All affected users will be notified within a reasonable timeframe

• The website may be temporarily disabled while the issue is addressed

• We will report notifiable breaches to the Office of the Australian Information Commissioner (OAIC) as required

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8. Third Parties We Receive Data From

We may receive anonymous or non-identifiable data from services such as:

• Google (e.g., analytics, reCAPTCHA for spam protection)

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9. Changes to This Policy

SMEAC reserves the right to amend this Privacy Policy as needed. Any updates will be posted on this page with the revised effective date.

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10. Contact Us

If you have any questions about this policy or your personal information, please contact:

SMEAC Inc
2315 Steve Irwin Way, Landsborough QLD 4550
[email protected]

PO Box 8, Landsborough Post Office, Landsborough, 4550

https://www.smeac.org.au