The Wellbeing Coach

A SMEAC Veteran Service

The SMEAC Wellbeing Coach program is designed to walk beside veterans as they navigate the complex world of DVA and related services.

Built on a Tell Me / Show Me / Let Me model, this veteran-centric approach builds confidence, strengthens understanding, and restores control – without replacing the role of advocates or formal representatives.

Each coach will be trained and mentored by professionals with both lived experience and coaching expertise.

Operating in a flexible, supportive environment, coaches will be equipped to build lasting relationships and provide consistent, personalised guidance over time.

Their role is to enable – not do for – veterans, creating ownership and resilience.

Wellbeing Coaches will be accessible across SMEAC’s network, including the RAP (Regional Access Point), via satellite locations, and through the Mobile Overwatch Teams.

Veterans will be able to engage with a coach in person, by phone, or during outreach visits – ensuring ongoing access regardless of location.

The coaching model is centred on establishing a healthy, proactive relationship between the veteran and the DVA process. It promotes accountability, provides a clear action plan, and empowers veterans to take progressive steps at their own pace, with support available at every stage.

Importantly, the presence of a trusted coach improves mental wellbeing.

Veterans feel seen, heard, and supported in a way that breaks down adversarial barriers.

With each step, they become more self-sufficient, which over time contributes to improved individual outcomes and reduces system-wide dependency.

SMEAC’s Wellbeing Coach program represents a long-overdue shift in how veterans are supported – practical, empowering, and built on the foundational values of trust, service, and mateship.